Last updated: June 3, 2026
Trackora ("we", "us", "our") is a global shipment tracking platform operated from Business Bay, Dubai, UAE. Our website is accessible at track-ora.com. If you have questions about this policy, contact us at [email protected].
Account information: When you create an account, we collect your email address and a hashed password. We do not store plain-text passwords.
Tracking data: Tracking numbers you submit are processed to retrieve shipment status from carriers. Saved shipments (if you are signed in) are stored in our secure database associated with your account.
Usage data: We collect standard web analytics data via Google Analytics (page views, session duration, referral source). This data is aggregated and does not identify you personally.
Device data: Browser type, operating system, and IP address are logged automatically by our hosting infrastructure (Cloudflare Pages) for security and performance purposes.
We do not sell, rent, or trade your personal information. We share data only with:
We display advertisements on Trackora through Google AdSense, a service provided by Google LLC. Google AdSense uses cookies and web beacons to serve ads based on your prior visits to this website and other sites on the internet. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to Trackora and/or other sites on the Internet.
You may opt out of personalised advertising by visiting Google Ads Settings. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. The use of advertising cookies by Google allows Google and its partners to serve ads based on visits to Trackora and other sites on the Internet.
For more information on how Google uses data when you use our site, please visit How Google uses data when you use our partners' sites.
We use the following categories of cookies on Trackora:
You may disable cookies in your browser settings; this may affect the functionality of the service.
Account data is retained for as long as your account is active. Saved shipment records are kept until you delete them or close your account. Analytics data is retained for 26 months per Google Analytics defaults.
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, email [email protected]. We will respond within 30 days.
If you are located in the European Union or European Economic Area, the following applies:
Legal basis for processing: We process your personal data on the following legal bases:
Your GDPR rights include: the right to access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object to processing (including the right to object to direct marketing at any time).
Right to lodge a complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your data in accordance with applicable law.
International transfers: Your data may be transferred to and processed in countries outside the EEA (including the United States). Where such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights:
To exercise your CCPA rights, contact us at [email protected].
All data is encrypted in transit via TLS 1.3. Passwords are hashed using bcrypt. Our database is hosted on Supabase's SOC 2 Type II certified infrastructure.
We may update this policy periodically. Material changes will be notified via email to registered users. Continued use of the service after changes constitutes acceptance.
For privacy inquiries: [email protected]
Trackora, Business Bay, Dubai, UAE